Caviar Reviews

. Absolutely garbage app.
Out of five orders placed through this app, THREE have been missing multiple items, sometimes high value. The first two times i was issued refunds for these items and credits, which made me stupidly try the app again.
Today I placed an order through Caviar for 10 items. Three of them were missing. Again. I attempted to contact customer service and was basically told they had issued too many refunds already and would not do so again, but a supervisor would contact me. I haven't heard from any supervisor. What this tells me is that Caviar can make as many errors as they want but will only be held accountable for a certain percentage of them.
Don't bother. The first two times I was issued refunds also took extensive conversations to even receive those few dollars back. What a waste of time and money. I understand it is the fault of the driver /restaurant, but I even left a little note in the delivery instructions that I'd double the tip amount (or more) if they would only double check the receipt vs. The actual items in the bag. Flabbergasted that this is too difficult and that Caviar feels I deserve to pay for missing items, garbage service, and rude customer representatives

The restaurant addresses are not listed in the search! This is ridiculous, how are you suppose to know where a place is?
Also no way to sort by rating/review in the search.
This site was obviously rushed out and very poorly built- Useless - deleting!
Also no way to contact Customer Service-cheap And sleazy!

Horrible service! Multiple times my food was delayed by more than an hour! Horrible customer support too!

I ordered pick up from a restaurant. The app charged my credit card and notified me my order was ready to pick up. When I went to the restaurant to pick up the order I was told they do not use the Caviar app and do not even make what I ordered. They said this has happened to several people and think Caviar is trying to strong arm them to use the app by doing this. This is fraud in my opinion. Caviar said they would refund the charge to my card but offered nothing for the inconvenience, waste of time and bad experience.

I would not recommend this service to anyone. I placed an order and the order was canceled by Caviar with no warning to me, no phone call or and any kind of notification from Caviar, but a charge on my credit card statement that take 5-7 days to return after I spent 25 mins looking through a closed restaurant menu. With technology being promising and more successful in 2020, it reflects that Caviar are not using the best techs to deliver the highest and top efficient services to there clients. Second, Will not provide support during your time of loss spent waiting for food that isn't arriving. Even though Caviar shows you a timer that tells you when the driver or your order will arrive. The time expired and nothing happened, but my order was deleted from the order history and I was not told about the cancellation until I got online and had to chat with a online rep. Who then closed the chat room on me after being redundant about his answers in providing poor 5 star customer service. The gave no info about the restaurant being closed while I was pacing the order. Do not use this place, they will take your money an make you wait 5-7 days for there errors and tell you its nothing they can do about it, the timing of your bank returning the funds is out of there control as if you don't know that already. (Which is self explanatory) Nevertheless, was the agent trying to help by giving a credit or assisting by place a new order. Just closed the chat room and stated basic info about a refund. If I never would have got online they never would had told me my order was canceled, What if I had kids or a very large family to feed. No notification, No Concern at the least! 5-7 days until the possible return of debited funds that was canceled without notification or after taking my phone number No phone call!

For two weeks, I have been trying to update my email address. It doesn't work when I attempt to do it myself. So I went to the chat function to get assistance and it take you to doordash chat because its owned by them. The first person I spoke too said they were not the same thing and they couldn't help me! I politely explained it brought me here. I also submitted a email form and all of those requests were ignored. I chatted today and the whole interface is different and its clearly Doordash owned and still no assistance. The chat person told me to delete my account and start again because they cannot make updates. Its very bad.

Ordered from them a year ago and the service didn’t get the delivery to the location. Now this year, I didn’t buy anything but they fraudulently charged over $200 in delivery fees to my credit card.
Sorting it out with my bank now. Thankful that my bank caught the issue.

On second thought, DON'T try caviar. Our driver brought the wrong order altogether. Support disconnected the chat because the restaurant was closed once the 45 minute late delivery had arrived. By that time, there was nowhere to order food from. We won't be back.

Overpriced deliveries now are joined by horrible experience with customer service - they deactivated my account, then asked me for account info, when provided, they asked for last order I made and what was the amount... How is a person suppose to know what was ordered couple months ago for lunch?!?
I asked to delete my account and they ignored that request.
Spend your money elsewhere, not recommended to do business with trycaviar.com

WORST COMPANY EVER!!!!! All restaurateurs BEWARE of this Company. Don't sign up for them to deliver your food they will ruin your reputation with absolutely no regard. Trying to get them to return a call is impossible.

What I sent to them...
"We placed a telephone order at 4:26 p.m. We received a text stating that the food would arrive at approximately 5:19 p.m. We did not receive the food until 5:55 p.m. We tried to get in touch with your customer service from the text that you sent us, there was no such information for us to contact you. The only we were able to call you was when we received the email that our order was delivered, which we STILL did not receive yet. This has happened to us TWO times already through your Caviar Company. You have just lost us as customers. We are so frustrated and upset that your customer service is virtually unreachable. We even called the restaurant (Havana Cuba, San Jose, CA) and on those separate incidents, the worker there said that it took a LONG time for the driver to arrive to pick up our meals. If I were able to give a 0-Star Feedback, I would've clicked on that 0-Star at least 10 dozen times, REPEATEDLY, just to get my frustrations out. So, again, you have lost some Caviar customers. I will repeat that - YOU HAVE LOST SOME CAVIAR CUSTOMERS."

This service SUCKS! Daughter ordered for Father’s Day gift and got message it was delivered: NO DELIVERY!!! Why are these people still in business? Why are restaurants using them? No communication, terrible service and broken promises: that’s Caviar !